With chat apps gaining traction, businesses should think about the potential of using these channels to boost engagement with customers. In fact, here are just some of the many ways chat apps can take your customer experience to the next level:
Have two-way conversations with your customers in multiple chat apps
Ensure your customers are aware and ready for an impending delivery with reminders and updates on location information
Track metrics to see deliverability and engagement with messages and links
Boost marketing campaigns by sending multimedia content that links directly to the website
Send a one-time password (OTP) message to customers to increase security through two-factor authentication
Integrate with CRM and other customer platforms to enable an omni-channel experience
You can reliably reach customers across 7 channels through just one 8x8 Chat Apps API. Find out more here.