Why ecommerce businesses should care about last mile fulfilment:
of shoppers said the delivery experience has a direct impact on their brand loyalty. (Convey)
of shoppers will not return to a retailer after an unsatisfactory delivery experience. (Accenture)
of shoppers say that if there is a delay in delivery and they’re not informed, they are less likely to purchase from that retailer again. (Convey)
Send up to 160 characters in text across cellular networks, and reach customers even when they don’t have internet access.
Send multimedia messages to customers cost-effectively on apps including WhatsApp and Facebook Messenger.
Display a user name or virtual number for an incoming call, rather than the caller’s actual phone number.