While the benefits of technology have indeed been available in the healthcare industry for some time, changes in behavioural and economic situations have accelerated widespread adoption.
In March 2020 alone, 84% of patients using telehealth were doing so for the first time. This surge in the adoption of digital healthcare services is expected to keep its momentum, resulting in a market estimated to garner €17.35 billion in revenue by 2026, more than a four-and-a-half-fold growth from €3.69 billion in 2019.
Percentage of people (aged 16 to 74) using the internet for health-related activities. Source: Eurostat ICT household survey 2020
Unified communications improve access
With all digital channels available on a single platform, patient communications are simplified and more widespread. Exchanges with healthcare professionals can also happen more efficiently which improves the speed of diagnosis, and reduces the turnaround time of treatments.
Improved experiences ensure greater adherence
Not only does the convenience of at-home consults lower patients' travel and waiting time, and stress, the ability to automate and personalise messages facilitates appointment and medication reminders and makes it possible to encourage treatment adherence.
Improved patient engagement boosts disease awareness
Unified communications mean reduced silos so physicians and support staff can better engage with patients and respond to patient queries. This also makes it possible to send educational messages about disease risks and treatment options.
Easy integration
With CPaaS, there’s no need to go to the expense of overhauling your technology stack, or the trouble of getting your patients to download yet another app - you can simply plug our APIs and tools into your existing website or app.
Simplified workflows
Automate low-effort tasks, streamline communications processes, and save on time and cognitive load that would have been spent switching between different tools.
Reduced IT costs
Simple API integrations into existing application environments with no hardware required mean lower initial implementation costs, virtually no maintenance costs, and minimal process disruption.