With 8x8’s SMS API, Mangan.ph was able to save time on manual and repetitive tasks to increase their workforce productivity by 25%.
While the original motivation for seeking an SMS automation solution was to find more hours in the day, they told us a spillover benefit was increased brand credibility and trust.
Their customers were now able to receive instant and automated confirmation of orders, and tracking of delivery status via SMS which resulted in a 35% boost in customer satisfaction (CSAT) scores and less burden on their customer support team.