Requirements
- Meet regulatory requirements to keep customers' personal data safe.
- Prevent fraud and revenue leaks by removing personal phone numbers from the application, preventing riders and drivers from communicating and agreeing on trip or payment details off-platform.
- Enable 2-factor verification via SMS when new users sign up.
Reason for choosing 8x8
Easy to deploy APIs and aggregated insights. The 8x8 Voice API provides aggregated session-based insights, making it easy to measure call metrics, track successful events, and help support teams troubleshoot issues. Other vendors only provide call leg metrics, which would require time-consuming manual mapping in order to be useful and actionable.