The support we offer, self-service and more on our AI agent - Otto.
Your 8x8 support team is focused on modernizing everything we do to give you more self-service support options, more easy-to-read technical documents, more service tiers, and more of anything else we can think of to help get your queries answered accurately and as fast as possible.
We get it. It is frustrating when something is not working like you expect and requires you to contact support. The last thing you want to do is spend lots of time on the phone with a support agent. So what are we doing about it?
Otto the Chatbot
Please allow me to introduce you to one of the newest members of our customer support team: Otto. Otto is an AI-based chatbot that works to get you answers to your 8x8 support questions fast and can get you to the right human when you need additional assistance. Visit Otto on our support page. Why did we name our chatbot Otto? Otto, in Italian, means eight!
Read the full blog here
Modernizing 8x8 Customer Support, What You Can Expect...
Support needs don’t happen when it’s convenient. They happen at 2am Sunday morning on a holiday weekend. 8x8 knows that and introduced Otto, the AI-based chatbot to get you support answers fast 24/7/365. Our adaptive chatbot will also get you to the right human when you need additional assistance. Whether you access Otto from your desktop or mobile device you’ll get fast and accurate responses.
Otto has several thousand interactions with users daily and resolves 25 per cent of incoming queries without requiring the customer to wait for a live agent. There’s an added benefit of Otto, wait times for live agents are dropping. As we continue to make Otto smarter and more useful, we expect those wait times to keep dropping. Visit Otto on our support page. If you are wondering, Otto means eight in Italian.