Synergy Group Introduces XCaaS 8x8 UK
Welcome to the July introducing XCaaS edition of our monthly customer newsletter - In The Loop.
Synergy Group Introduces you to XCaaS
Product highlights and new releases
Experience Communications as a Service - bringing employee and customer experience together.
As the number of communication channels grows and hybrid workplaces become the norm, it’s imperative that both employee and customer experiences become or remain as efficient and effortless as possible. That’s why 8x8 has introduced Experience Communications as a Service (or XCaaS) — a cloud communications deployment model that erases the boundary between Unified Communications as a Service and Contact Centre as a Service. 8x8’s XCaaS offering uniquely delivers both of these on a single platform which includes fully integrated, cloud-native contact centre, voice, team chat, meetings and Communications Platform as a Service (CPaaS) capabilities.
The benefits of this type of integrated solution can be incredible, with organisations reporting up to a nearly 100% increase in revenue, according to Metrigy research. We encourage you to check out this infographic, as well as what other industry analysts are saying about XCaaS here.
If you have just contact centre or unified communications from 8x8 currently, we’d love to show you the power of bringing both of these together.
Product Highlights and Recent Updates.
Our latest feature releases and new global capabilities.
8x8 Work updates support usability and optimise sharing with updates to make it easier to share voicemails, transfer calls and respond to messages. We’ve also made the Work app more accessible to users with colourblindness with new icons for presence. To support more consistent voice quality, the work app now allows users to view the call quality status of their connections as well as the other party during calls.
8x8 Meet now supports 500 active meeting participants to help bring large teams together.
We are also introducing the following enhancements and changes in 8x8 Meet:
- Improved interface and responsive design [desktop apps and browsers, and 8x8 Meet mobile app on iOS]
- Ability to use virtual and blurred backgrounds for your 8x8 meetings [desktop apps and browsers]
- Ability to toggle between front and back mobile cameras [mobile browsers]
- Improved Interface and responsive design
- Ability to use virtual and blurred backgrounds for your 8x8 meetings
- Ability to toggle between front and back mobile cameras
You may know 8x8 offers solutions such as speech and text analytics, quality management, and contact centre analytics, But, did you know that we also partner with Verint for world-class workforce management solutions for businesses realising they need to upgrade from spreadsheets to enterprise novices. Adherence is an important component and a topic tackled in this webinar.
Keep an eye out for the Contact Centre 9.13 release! Over the coming weeks, Contact Centre customers will have access to our latest release which includes some new enhancements to help improve visibility and customisation possibilities in the contact centre. New functionality includes:
- Enhanced campaign monitoring for 8x8 Auto Dialler
- Extended CRM integration capabilities
- Update to email settings
- Launched two new APIs