Rather than wait for frustrated customers to pick up their phones to complain, why not give them regular updates on the messaging apps that they’re already using? Whenever the driver reaches checkpoints along the journey customers can be informed, and disappointment can be avoided as it gives people the opportunity to adjust their schedules. Rich media support in the form of videos, gifs, and file transfers also makes it easy for you to personalise communications and be more engaging.
Find out more about Messaging Apps