Key features and enhancements from 2020.
This Fall, we added dozens of new features and enhancements that bring a fresh look to the 8x8 unified communication tools you use most often. Some of the key highlights include:
8x8 Work Apps:
Remote work is no longer a nice-to-have perk. 8x8 Work Apps easily helps people to work the way they want, from anywhere. Users can be efficient and stay productive with calendar-based status notifications, share files using third-party apps, and snooze chat notifications.
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8x8 Voice for Microsoft Teams:
This unique direct routing capability allows Microsoft Teams users to make and receive calls on the Public Switched Telephone Network (PSTN) right from the native Teams apps. It uses 8x8’s global infrastructure, including regional, Microsoft-certified Session Border Controllers (SBC) across North America, Europe, and Asia-Pacific, to give organizations full PSTN replacement and global calling plans in 42 different countries worldwide.
Admin Console:
One of our most significant enhancements for the 8x8 Admin Console is the new Role-Based Access Control (RBAC) capability, which helps IT admins maximize operational efficiency, safeguards against unauthorized access, reduces admin and IT support work, and makes it easier to meet audit requirements. Administrators have the option to use pre-defined, system-created roles, and create custom roles for specific needs.
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Product Highlights of the year and recent updates.
Analytics for 8x8 Work and Global Calling.
Analytics for 8x8 Work:
Analytics for 8x8 Work includes powerful reporting tools that offer invaluable insights into call quality, employee performance and customer sentiments on how well communications are serving your business. New expanded filtering and sharing options ensure that the right information reaches the right people at the right time. Enhanced Ring Group reporting further complements the arsenal of drill-down options that enable you to pinpoint how your valuable resources can be optimized.
Global Calling:
8x8's global calling destinations continue to grow. Now 8x8 customers and their employees operate from anywhere with local dial-in numbers which gives them a virtual presence in over 120 countries. The latest additions include Belarus, Ghana, Iceland, Macedonia, Madagascar, and Uganda. Companies with remote staff and satellite offices, can use 8x8 for full PSTN replacement services in 42 countries, including China, Greece, Ireland, and Peru. We will continue to grow this in 2021.
For more information and the latest resources on these updates, register for our Fall 2020 Webinar.
Meetings Innovations in 2020.
2020 has been a turbulent year for all of us. With the sudden transition to remote working, we saw usage of 8x8 meetings skyrocket with sustained rapid adoption of meetings as part of how your teams collaborate day to day.
Based on your input, we’ve released some key meeting innovations to help you collaborate.
Host up to 100 Participants. You can now host up to 100 active video participants (or combination of video and audio participants) in any meeting.
End-to-end Encryption. Any meeting can now be elevated to and end-to-end encrypted meeting where only participants who have the shared key can participate. Learn more about how end-to-end encryption works.
Meeting analytics. Gain key insights into all of your meetings through detailed quality monitoring, adoption and usage metrics. See how.
Audio and YouTube sharing. Share your computer audio or any YouTube video in your meeting.
Branding. Promote your company brand to all of your meetings participants. Personalize meetings with a custom background, a custom logo and a vanity URL.
Moderation Controls. Designate a single moderator for any meeting and allow moderators to control the meeting including managing participants, locking the meeting, placing participants in a lobby and delegating moderation to other participants.
Learn more about these and other features we introduced this year here