Find out why 8x8 is the best communications solution for Microsoft Teams.
Deployed in the cloud, it removes the key obstacles associated with the implementation of 3rd party communications solutions in conjunction with Microsoft Teams.
CIOs and IT managers no longer need to manage telecom solutions that require on-premise infrastructure.
These typically required the investment in additional equipment, including SBCs, together with networking services and the retention of specialised resources for initial implementation and ongoing management.
TCO is significantly cheaper because 8x8 owns and manages all of the infrastructure associated with the connection to the customer’s Microsoft Phone System tenant.
The cost of using 8x8’s cloud communications service is demonstrably lower compared to more expensive dedicated or shared managed service providers that also offer Direct Routing integrations with Microsoft Teams.
8x8 offers centralised management and administration of an organisation’s entire user base, combining those that use Microsoft Teams as their preferred collaboration workspace and those that rely upon the 8x8 Work interface for their business communications needs.
In the case of Microsoft Teams members, administrators can "bulk-sync" Teams and 8x8 user IDs, through an integration with Active Directory that simplifies moves, adds and changes and also supports single sign-on capabilities.
This ensures that Teams users are automatically authenticated and logged into their corresponding 8x8 communications account when they log into Teams.
Since this is a Direct Routing integration, no bots need to be downloaded and added to the Microsoft Teams bot framework. Equally, there's no requirement for additional client software or browser plugins. Users benefit from a common user experience when making calls, whether from desktop, mobile or browser-based Teams environments.
This eliminates the need for any special retraining of existing Teams users as well as any modification to onboarding programmes for new users.
Further 8x8-powered capabilities can be enabled within the Teams interface, including eFax, call recording playback and call-queue login.