All About Voice for Microsoft Teams - Synergy
8x8 Voice for Teams provides enterprise-grade telephony and global PSTN connectivity to customers that want to retain Microsoft Teams collaboration tools
8x8 Voice for Microsoft Teams
Enterprise Cloud Voice Solution for Microsoft Teams Users.
A brief overview of 8x8 Voice for Microsoft Teams
Watch the video.
What is 8x8 Voice for Microsoft Teams?
8x8 Voice for Microsoft Teams is a cloud-based PBX-to-PBX integration with Microsoft Phone System
It provides enterprise-grade telephony and global PSTN connectivity to customers that want to retain Microsoft Teams as their sole collaboration interface.
Keeping Microsoft Teams at the centre of the user experience gives users a consistent experience they are accustomed to when making calls, whether they are calls to internal teammates or co-workers who don't use Teams, customers or partners.
How does it work?
Learn more about how 8x8 integrates with Microsoft Teams.
With a global infrastructure leveraging regional Microsoft-certified SBCs across North America, Europe and Asia-Pacific, 8x8 Voice for Microsoft Teams uses Microsoft’s Direct Routing interface to connect to a customer’s tenant on the Microsoft Phone System via VoIP SIP trunking, which provides the customer with PSTN connectivity and global calling plans in 38+ different countries worldwide.
End users retain their preferred Microsoft Teams interface - desktop app, web app or the mobile app - to make and receive calls seamlessly via the 8x8 infrastructure with no other app to download, install or manage. They can centralise all their collaboration interactions - internal and external - in the Teams apps.
Why choose 8x8?
Find out why 8x8 is the best communications solution for Microsoft Teams.
8x8 Voice for Microsoft Teams integrates telephony natively with other applications and business applications such as CRM apps.
Deployed in the cloud, it removes the key obstacles associated with the implementation of 3rd party communications solutions in conjunction with Microsoft Teams.
CIOs and IT managers no longer need to manage a telecom infrastructure on-premise.
These typically require infrastructure investments in SBCs and other equipment and networking services along with the retention of specialised resources to implement and manage.
Total Cost of Ownership (TCO)
The total cost of ownership is significantly cheaper for customers because 8x8 owns and manages all of the
infrastructure associated with connecting to the customer’s Microsoft Phone System tenant.
The cost of using 8x8’s cloud communications service is demonstrably lower compared to more expensive dedicated or shared managed service providers that also offer Direct Routing integrations with Microsoft Teams.
8x8 offers centralised management and administration of an organisation’s entire user base, including employees that are Microsoft Teams members.
In the case of Microsoft Teams members, administrators can "bulk-sync" Teams with 8x8 users through an integration with Active Directory that simplifies moves, adds and changes and also supports single sign-on capabilities so Teams users are automatically authenticated and logged into their 8x8 communications account when the log into Teams.
No Bots or Plugins
Since this is a Direct Routing integration, no "bots" need to be downloaded and added to the Microsoft Teams bot framework and no client or browser plugins are required either. Users benefit from the exact same user experience when making calls, either from the desktop app, the mobile app or the browser app.
This eliminates the need for any special retraining of existing Teams users as well as any modification to onboarding programs for new users.
More than just a communications platform
In addition to the underlying communications platform, 8x8 also provides some value-added capabilities that significantly differentiate the service from what other Bring Your Own (BYO) telco and managed service providers offer.
Native Business Application Integrations
Native integrations with 35 different business applications allowing for call screen synchronisation and logging of call information, including links to the call recordings.
Native Contact Centre Integration and Applications
Native contact centre integration with a full complement of contact centre applications including IVR, inbound and outbound contact centre, workforce optimisation, and call screen synchronisation.
Full insight into call details, performance metrics and activity history as well as call recordings and speech analytics across the entire enterprise."
Single integrated platform
One comprehensive communications solution that works seamlessly with Microsoft Teams.
Learn more about what's needed to enable 8x8 Voice for Microsoft Teams.
8x8 Voice for Microsoft Teams is available now